mv999 Terms and Conditions

1 General Provisions

mv999 is an online gaming and betting platform that offers slots, fishing games, casino games, cricket and various other betting options for users in Bangladesh.

Where these terms are available in both English and Bengali, the Bengali version applies to users in Bangladesh. In the event of any conflict between the two versions, the Bengali version will take precedence.

• These terms apply to all services, products and activities of mv999.
• We reserve the right to modify these terms at any time.
• Continuing to use the platform after updated terms are published will be considered acceptance of those changes.
• mv999 follows SSL encryption and fair play policies as a safe and reliable platform.

2 Eligibility and Age Restrictions

To open an account and use the services on mv999, you must meet the following requirements:

• You must be at least 21 years of age.
• You must have a valid personal bank account or mobile banking account (bKash, Nagad or Rocket).
• You must operate the account in your own name and on your own behalf.
• Placing bets on behalf of a third party or using their funds is strictly prohibited.
• You must be aware of the laws applicable in your area regarding online betting and make decisions accordingly.

mv999 reserves the right to verify the age or identity of any account holder. If an account holder provides false information, that account will be terminated immediately and any remaining balance may be forfeited.

3 Account Registration

When creating an account on mv999, you must provide accurate, complete and up-to-date information. Any false or misleading information provided during registration may result in account termination.

• Each individual may create only one account. Multiple accounts are prohibited.
• It is your responsibility to keep your account password secure.
• Your account must never be shared with or transferred to another person.
• Report any unauthorized access to your account to our support team immediately.
• mv999 may request a copy of your national identity card or passport for account verification.

After registration, you can log in to mv999 and enjoy all the benefits of your account.

4 Deposits and Withdrawals

Deposits and withdrawals on mv999 are fully secure and processed quickly. We support the most popular mobile banking methods in Bangladesh.

• Supported Methods: bKash, Nagad, Rocket.
• Minimum Deposit: ৳500 (for each method).
• Minimum Withdrawal: ৳1,000.
• Withdrawal Time: Usually within 1 hour.

Withdrawal requests will only be processed via the same method used for the deposit. Transfers to third-party accounts are not permitted.

mv999 may request additional documents for verification if there is any suspicion of fraudulent transactions or money laundering. In such cases, the withdrawal request may be temporarily placed on hold.

5 Bonuses and Promotional Offers

mv999 offers various bonuses and promotional offers for new and existing members. These bonuses are provided subject to specific terms.

• To withdraw bonus funds, the specified wagering requirement must be met.
• Winnings earned from one bonus offer cannot be combined with another bonus unless specifically stated.
• Attempting to abuse or exploit bonuses may result in account termination.
• VIP members receive weekly cashback benefits: Bronze — 0.4%, Silver — 0.8%, Gold — 1.1%, Platinum — up to 1.5%.
• mv999 reserves the right to change or cancel any promotional offer without prior notice.

6 Betting Rules

The following rules must be strictly followed when placing bets on mv999:

• A bet once confirmed cannot be cancelled or changed.
• Bets completed due to a technical error may be considered void and mv999 reserves the right to cancel them.
• In the event of any dispute regarding the outcome of a game, mv999's decision will be considered final.
• For sports betting on cricket, football, kabaddi and similar events, the official result of the relevant event will be taken into account.
• For slots and casino games, the rules of the game provider apply.

7 Prohibited Activities

• Creating or operating multiple accounts.
• Attempting to withdraw bonus funds without meeting the bonus terms.
• Using any software, bot, crawler or other automated method.
• Engaging in fraudulent activities with other users.
• Attempting unauthorized access to mv999's systems or network.
• Using the platform for money laundering or illegal financial activities.
• Attempting to deposit or withdraw funds to a third-party account.

8 Account Termination and Suspension

mv999 reserves the right to immediately suspend or permanently terminate any account in the following circumstances:

• Violation of any provision of these terms.
• Providing false or misleading information.
• Failure to meet the age requirement.
• Engaging in suspicious or fraudulent activities.
• By order of a law enforcement authority.

Users may also close their account themselves. To do so, contact us via 24/7 live chat or email at [email protected].

9 Intellectual Property

All content on the mv999 platform — logos, designs, trademarks, software, text, graphics, audio-visual elements — is the exclusive property of mv999 or its licensors.

• No content may be reproduced, distributed, modified or used for commercial purposes without the written permission of mv999.
• Use of mv999's brand name or logo without permission is prohibited.
• Content from third-party game providers such as Pragmatic Play, Spribe, JILI or PG Soft is protected by their respective intellectual property policies.

10 Privacy and Data Protection

mv999 places the highest importance on the protection of users' personal information. Our platform uses SSL encryption technology to keep your information completely secure.

To learn more about how we collect, store and use your information, please read our Privacy Policy.

• Users' personal information is not sold to third parties.
• Information will not be disclosed to authorities except where required by legal obligation.
• Users may request to view or delete their stored information.

11 Responsible Gaming

mv999 places the highest priority on responsible gaming. We believe gaming is a form of entertainment — not a source of income.

• You can set your own deposit limits.
• You may request that your account be temporarily suspended if needed.
• A self-exclusion option is available — contact us for assistance with this.

Visit our Responsible Gaming page to learn more about responsible gaming.

12 Limitation of Liability

mv999 accepts no liability for the following:

• Gameplay being disrupted due to loss of internet connection or technical errors.
• Any issues with the software or servers of third-party game providers.
• Unauthorized disclosure of a user's own password or login details.
• Service disruption caused by unforeseen or uncontrollable circumstances (force majeure).
• Any financial loss resulting from a user's betting decisions.

mv999's total liability will not in any circumstances exceed the total value of the transaction in question.

13 Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We are committed to resolving issues through friendly discussion at all times.

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected] — Replies are usually received within a short time.
• After a complaint is submitted, mv999 will provide an initial response within seven business days.

If the matter is not resolved through discussion, it will be settled through a mediation process agreed upon by both parties.

14 Changes to Terms

mv999 reserves the right to update or change these terms and conditions at any time. For significant changes, we will notify users through the platform.

• Updated terms will take effect from the date they are published.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• The latest terms and conditions will always be available on this page.

If you have any questions about these terms, please do not hesitate to contact us. Our support team is always ready to answer any questions you may have.